airoplay Frequently Asked Questions

airoplay requires a valid Philippine government-issued ID for KYC verification. Accepted documents include your PhilSys National ID, passport, driver's license, UMID, SSS/GSIS ID, or voter's ID. You will also need to submit a selfie photo for biometric matching. KYC is required before your first withdrawal can be processed. Most verifications are completed within one business day.

No. airoplay strictly enforces a one-account-per-player policy. Creating duplicate accounts — whether under the same name, a different name, or a different email address — is a violation of airoplay's Terms and Conditions. Duplicate accounts may be permanently closed and any outstanding balances forfeited. If you have trouble accessing your existing account, contact airoplay support.

The minimum age to register and play at airoplay is 21 years old, in line with PAGCOR regulations governing online gaming in the Philippines. Age is verified during KYC and at subsequent points as required. Any account found to belong to a player under 21 will be immediately closed and all transactions voided.

Click the 'Forgot Password' link on the airoplay login page and enter the email address associated with your account. A password reset link will be sent to that email within a few minutes. If you don't receive it, check your spam folder or contact airoplay support via live chat. For security, password reset links expire after 30 minutes.

To permanently close your airoplay account, contact our support team via live chat or email at [email protected] with a written request. Before closure, ensure all pending withdrawals have been processed. Any verified real-money balance will be returned to your registered withdrawal method. Note that if you are closing due to a gambling concern, self-exclusion may be a better option — it offers stronger protections and can be activated immediately from account settings.

Yes — the airoplay platform is fully optimized for mobile play on both Android and iOS devices. The mobile web version loads directly in your browser with no app download required, giving you access to all slots, live casino tables, bingo, and other games on the go. Whether you're in Manila, Cebu, or Davao, airoplay's mobile-friendly design delivers a smooth gaming experience on any screen size.

RTP (Return to Player) percentages for slot games on airoplay vary by individual game title, typically ranging from 94% to 97% for certified JILI and premium slot titles. RTP is a long-term statistical average calculated over millions of spins — it does not predict or guarantee individual session outcomes. Each game's RTP is available within the game's information panel in the airoplay platform.

Yes. airoplay's live casino section features real-time live dealer games including Live Baccarat, Live Roulette, Live Blackjack, and Dragon Tiger — all streamed in high definition from professional studio environments. Live dealer games are available 24/7 and are particularly popular with Filipino players who enjoy the atmosphere of a real casino from the comfort of home.

Absolutely. airoplay Bingo is fully playable on mobile and tablet devices via the mobile browser — no additional app is needed. The Bingo lobby on airoplay offers multiple room types with varying ticket prices in Philippine Peso, regular jackpot draws, and chat features. It's one of the most popular game categories on airoplay among players from Luzon, Visayas, and Mindanao alike.

Responsible gaming tools on airoplay are accessible directly within your account settings — no special request needed. Available tools include daily, weekly, and monthly deposit limits; session time reminders; loss limits; cooling-off periods (1 to 90 days); and self-exclusion (6 months to permanent). Decreasing a limit takes effect immediately. Increasing a limit has a 24-hour cooling-off period. These tools are designed to help you stay in control of your airoplay gaming activity.

To self-exclude from airoplay, go to your account settings and select the Responsible Gaming section, then choose Self-Exclusion and your preferred duration (minimum 6 months, up to permanent). Self-exclusion takes effect immediately — your account is suspended, you cannot create a new account, and airoplay will remove you from all marketing lists. Self-exclusion cannot be reversed during the chosen period. If you need assistance, contact airoplay support via live chat.

airoplay customer support is available 24 hours a day, 7 days a week, including Philippine public holidays. You can reach us via live chat directly on the airoplay platform (fastest response), or by email at [email protected]. For responsible gaming concerns, account security issues, or formal complaints, email is recommended as it provides a written record of your inquiry. Our team aims to respond to all email inquiries within 3 business hours.