airoplay is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data as an airoplay user in the Philippines.
This Privacy Policy ("Policy") is issued by airoplay ("airoplay," "we," "us," or "our") and governs the collection, processing, storage, and disclosure of personal data relating to individuals who access or use the airoplay online gaming platform at airoplay.co and any related services (collectively, the "Platform").
airoplay operates in alignment with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. We are committed to processing personal data lawfully, fairly, and transparently.
By registering for or using the airoplay Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the airoplay Platform.
When you create an airoplay account, we collect information you provide directly, including: full legal name, date of birth, nationality, residential address in the Philippines, email address, Philippine mobile number, and a username and password of your choosing.
To comply with PAGCOR regulatory requirements and Philippine anti-money laundering laws, airoplay collects copies of government-issued identification documents (such as PhilSys National ID, passport, driver's license, UMID, SSS/GSIS ID, or voter's ID), selfie photographs for biometric verification, and proof of address documents where required.
We collect information related to your deposits and withdrawals, including: GCash account number, Maya account details, bank account information (BPI, BDO, Metrobank, etc.), transaction history, and payment method references. We do not store full card numbers or banking credentials — payment processing is handled by certified payment service providers.
airoplay automatically records data about your activity on the Platform, including: games played, bet amounts, win/loss records, session durations, promotional bonuses used, and game preferences. This data is used for account management, regulatory reporting, and responsible gaming monitoring.
When you access the airoplay Platform, we automatically collect: IP address, device type and operating system, browser type and version, mobile network operator (Globe, Smart, DITO, etc.), cookie identifiers, and session timestamps. This information is used for security, fraud prevention, and platform optimization.
If you contact airoplay's support team, we retain records of the communication, including chat transcripts, email exchanges, the nature of your inquiry, and the resolution provided.
airoplay processes your personal data for the following purposes:
airoplay processes your personal data on the following legal bases under the Philippine Data Privacy Act and applicable regulations:
airoplay does not sell your personal data to third parties. We share personal data only in the following circumstances:
We share data with trusted third-party service providers who assist in operating the airoplay Platform, including: payment processors (GCash/Maya/bank operators), KYC and identity verification providers, game content providers, cloud hosting and infrastructure providers, and customer support platforms. All service providers are contractually bound to process your data only as instructed by airoplay and to maintain appropriate security standards.
airoplay is required by Philippine law to disclose certain information to regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies where required by valid legal process. We will notify you of such disclosures where legally permissible to do so.
In the event of a merger, acquisition, or sale of substantially all of airoplay's assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.
We may share your data with third parties for purposes not described in this Policy if we obtain your explicit prior consent to do so.
The airoplay Platform uses cookies and similar tracking technologies to operate and improve the service. Types of cookies we use include:
You may manage cookie preferences through your browser settings. Disabling essential cookies may impact your ability to use the airoplay Platform effectively.
airoplay retains your personal data for the period necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:
Where retention is required by law or regulatory obligation, airoplay will retain data beyond your account closure for the required period. Data that is no longer required for any legitimate purpose will be securely deleted or anonymized.
airoplay implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, airoplay will notify you and the National Privacy Commission (NPC) within the timeframes required by the Data Privacy Act of 2012 and NPC regulations.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by airoplay:
To exercise any of these rights, contact airoplay's Data Protection Officer at [email protected]. We will respond to all verified requests within 30 days.
The airoplay Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. airoplay does not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted during registration and at subsequent points as required by regulation.
If airoplay becomes aware that personal data has been collected from an individual under 21 years of age, we will immediately close the account, void any transactions, and delete the associated personal data. If you believe a minor may have accessed the airoplay Platform, please notify us immediately at [email protected].
The airoplay Platform may involve the transfer of your personal data to service providers or infrastructure located outside the Philippines, including in jurisdictions where data protection laws may differ from those in the Philippines. Where such transfers occur, airoplay implements appropriate safeguards — including contractual data processing agreements — to ensure that your personal data receives a level of protection consistent with the requirements of the Philippine Data Privacy Act. airoplay will only transfer your data to recipients in jurisdictions with adequate data protection standards or where appropriate contractual safeguards are in place.
airoplay reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes to this Policy will be communicated to registered airoplay users via email notification and/or a prominent notice on the Platform prior to the effective date of the change. The "Last updated" date at the top of this Policy reflects the most recent revision. Your continued use of the airoplay Platform following notification of a Policy update constitutes your acceptance of the revised terms.
If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by airoplay, please contact us:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with airoplay's response to your data privacy concern. NPC contact information is publicly available on the NPC's official government website.
A plain-language summary of our core privacy commitments to every Filipino player
Every connection to airoplay is encrypted using the same standard trusted by banks and financial institutions worldwide. Your login credentials, payment details, and personal information are protected in transit and at rest.
airoplay operates in full compliance with RA 10173 — the Philippine Data Privacy Act. We have a designated Data Protection Officer and follow NPC-prescribed standards for data collection, processing, storage, and breach notification.
airoplay does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used exclusively to operate and improve the airoplay Platform and to comply with legal obligations.
As an airoplay player, you have the right to access, correct, delete, and port your personal data. Requests are handled within 30 days. Our support team can assist with any data rights inquiry via email or live chat.
This Privacy Policy tells you exactly what data airoplay collects, why we collect it, and who we share it with. There are no hidden data uses. If we change our practices, we will notify you before the changes take effect.
In the unlikely event of a data breach affecting your personal information, airoplay will notify you and the National Privacy Commission within the timeframes mandated by Philippine law — promptly, clearly, and with guidance on protective steps.
airoplay is committed to giving Filipino players a secure, transparent, and trustworthy gaming environment. Log in to manage your account settings, privacy preferences, and responsible gaming tools. 21+ only.
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